FAQ: Lunar Moon Ita Bag
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is Kickstarter? How does it work?

  • Kickstarter is a crowdfunding platform, where it is all-or-nothing.
  • If a project doesn’t meet it’s funding goal, these bags will not be made, and you will not be charged so it doesn’t hurt to pledge early!
  • You will only be charged if the project meets, or surpasses, its funding goal by the set end date and the project officially ends. (If Kickstarter is unable to charge your card on file when the campaign ends, you be notified and have 7 days after the end date to update your payment method before Kickstarter automatically drops your pledge.)
  • Please be aware, our project goal is ONLY for the main product goal! There are stretch goals, which are the listed below, but only the initial goal and any met stretch goals at the end of the campaign will be made.
  • See a color you like, but it’s not unlocked? Pledge anyways! It will help us reach our funding goal sooner and get closer to unlocking the color you like!
Last updated: January 17, 2020 10:52

How do I Pledge?

Press the back this project, or select a tier to the left side based off what rewards you want! Pledge anytime you want and your card is charged when the kickstarter ends, February 16th 2020!

Last updated: January 17, 2020 10:55

Do I need the money in my account when I make a pledge?

No

You only need money in your account when the campaign ends on December 13th at 11:59pm PST. Pledge now, pay later!

If you do not have funds when the campaign ends, you will have 1 week to fix any issues with your type of payment before your pledge is automatically and permanently dropped by Kickstarter.

Last updated: January 17, 2020 10:55

When does the money I pledged come out of my account?

Funds will be automatically collected by Kickstarter on February 16th 2020 when the campaign has ended.

Last updated: January 17, 2020 10:55

How do I get additional add-ons?

If you would like to pledge for additional add-ons, you will be able to do so AFTER the campaign through BackerKit! Please do not add additional funds to your Kickstarter pledge for add-ons during the campaign. Thank you!

Last updated: January 17, 2020 10:55

When do I pick what colors I want?

When the kickstarter ends, I’ll start sending out surveys, you pick then! It’s important you fill out the surveys in a timely manner~

Last updated: January 17, 2020 10:55

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: July 2020

Due to the Corona Virus, ship date has been pushed to July. It might be delayed longer if the situation doesn't improve.

Last Updated At: 02/18/20
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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